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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | 14-0001-NL-De valuta-code van mijn land is veranderd, hoe pas ik dit aan in ShopFactory? |  |
| A. Neem contact op met ShopFactory Support om dit te laten aanpassen in één van de volgende updates.
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| 14-0002-NL- PDF bestanden linken in ShopFactory |  |
| You can insert PDF links in your shop - the PDF files must be copied into the shop's media folder and then use the "Link to an existing file" feature. |
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| 14-0003-NL-Backup: Een back-up maken van een winkelproject en het winkelbestand naar een andere computer kopiëren | |
| Een van de kenmerken van ShopFactory is dat uw winkelproject op uw computer wordt opgeslagen.Het maken van een back-up van uw belangrijke zakelijke bestanden en gegevens is om verschill |
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| 14-0005-NL-Importing Numeric Data from Excel | |
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There is a flaw in the Excel ODBC driver and this is basically out of our control. The excel ODBC driver reads the first 8 rows to guess the data type of |
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| 14-0006-NL-Conversion error: what does this mean? |  |
| Het Conversie error bericht verschijnt als de template die je gebruikt niet in je webwinkel's templatemap gevonden kan worden. In dit voorbeeld wordt het "8-BASE-LL_1024 x Unlimi |
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| 14-0007-NL-ShopFactory has Encountered a Problem on my computer what do I do? | |
| CHEKPOINT: Can you try creating a new shop and then add some products? Does the issue happen in a new shop as well? If ShopFactory only crashes in the one shop, it is |
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| 14-0008-NL-How can I forward my shop to Support? | |
| 1. Advice on how to create a backup:
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Make sure ShopFac |
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| 14-0009-NL-Wat betekent de “Failed to unpack LP5” error melding | |
| Dit probleem is door gebruikers aan ons gemeld en het wordt veroorzaakt door een product van Computer Associates' "CA PestPatrol" wat ook onder een andere naam op de markt is gebr |
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| 14-0011-NL-Hoe kan ik bestanden inpakken met Windows XP Interne ZIP functie? | |
| Zowel Windows XP Professional en Home Editie beschikken over een zip compressie functie (gelijk aan |
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| Hoe kan ik mijn domeinnaam koppelen aan de hosting van ShopFactory? | |
| Voordat je begint met het koppelen van je domeinnaam aan de hosting van ShopFactory MOET je eerst even contact opnemen met onze ShopFactory Supportafdeling ( |
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| 14-0012-NL-How do I compress/reduce files using WINZIP? | |
| WinZip is a utility program that allows you to compress (reduce the file size) and coll |
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| 14-0013-NL-How do I register my ShopFactory software again? | |
| Download and Install the latest build of ShopFactory
1. Close ShopFactory software.
2. Download and install S |
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| 14-0015-NL-Verzend, ontvang en deel eenvoudig grote bestanden en mappen met Dropbox | |
| Dropbox is een gratis dienst waarmee je foto's, documenten, bestanden en video's over ter wereld kunt openen. Elk bestand dat je ops |
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| 14-0016-NL-Hoe kunnen meerdere mensen onze webwinkel onderhouden vanaf meerdere locaties? | |
| Hoe kan ik het winkelproject eenvoudig delen met meerdere mensen op meerdere locaties zodat iedereen toegang heeft tot hetzelfde projectbestand en de winkel dienovereenkomstig updaten?
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| 14-0017-NL-I have forgotten my ShopFactory Total Care password | |
| Your activation key can only be used once. If you need to register your copy of ShopFactory again, you need to select "Activate ShopFactory with an existing username an |
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| 14-0018-NL-Kan niet installeren op Windows Vista, wat moet ik doen? | |
| Probleem: ShopFactory laat zich niet installeren op Windows Vista SYMPTOMEN: Terwijl u ShopFactory op Windows Vista installeer |
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| 14-0019-NL-How do I create landing pages for my Google Adwords campaign? | |
| You can actually assign any page in your shop to be the landing page for your Google Adwords campaign.
1. Open yo |
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| 14-0021-NL-How do I compress files using WinRAR? | |
| WinRAR is a powerful archive manager. It can backup your data and reduce size o |
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| 14-0022-NL-Hoe verplaats ik mijn shopbestanden naar een andere computer? | |
| Het verplaatsen van uw shopbestanden naar een andere computer is niet moeilijk. Er zijn echter een aantal zaken waar u rekening mee moet houden om ervoor te zor |
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| 14-0023-NL-How do I disable the shopping cart functionality for my whole website? | |
| ShopFactory adds the shopping cart functionality by default to all your products. If you wish to create an online catalog only, you will need to disable this functionality shop wide. |
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| 14-0024-NL-Internal error message when checking out | |
| If you get the error message displayed below when checking out in your shop and this is affects only a few products but not all, check that the image name of one of the products that is ca |
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| 14-0025-NL-How do I create a screenshot to show the error I encounter? | |
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When the error message on a certain page comes out, press "Print Scrn" key from your keyboard.
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| 14-0027-NL-What is Hosting? | |
| Hosting is giving your website a home on the Internet. You have to publish your website to a special Internet computer (server), so it can be a |
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| 14-0028-NL-When creating a new shop I get an error: Failure in SetLinkList(CDL1, NULL) - Unspecified error." | |
| Also if you get the following errors: SetLinkList(PTL1,NULL)unknown Error occured Q: When trying to import using the import wizard I get three error messages. |
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| 14-0030-NL-My website is not displaying correctly with Firefox 1.5? | |
| Firefox 1.5.0.x will be maintained with security and stability updates until mid-May, 2007. All users are strongly encouraged to upgrade to |
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| 14-0032-NL-What does it mean if I get this message when trying to preview on my computer- http://127.0.0.1:49152/enter.html ? | |
| Cause: Either Javascript or cookies or both have been disabled or blocked in the browser. Corrective Action: Enable Javascript (but leave all other s |
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| 14-0033-NL-External Preview shows a “Page not found” error | |
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When Microsoft Active-synch is active and connected to a handheld device, external preview may not immediately work. |
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| 14-0034-NL-How do I update my contact details? | |
| Onthe checkout page there is a heading that says "You are buying from MyWebsite" there is also a details link shown below this.
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| 14-0035-NL-Hoe kan ik de meest recente versie, de laatste update, van ShopFactory downloaden? | |
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ShopFactory Updates worden uitgebracht wanneer dit nodig is, gemiddeld brengen we elke 2 maanden een gratis update uit.
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| 14-0036-NL-Wat is het verschil tussen een ShopFactory Update en een Upgrade? | |
| Als u ShopFactory gebruiker bent dan worden er van tijd tot tijd gratis updates uitgebracht voor de versie die u heeft gekocht.
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| 14-0038-NL-How do I insert an email address on my pages? | |
| To insert a link to an email address follow the following steps:
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| 14-0039-NL-How do I update the Terms and Conditions on my website? | |
| The Terms and Conditions is located on the Terms Page in ShopFactory.
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| 14-0040-NL-How do I remove the "under construction" warning? | |
| The Under contruction warning is updated on the Publish Settings.
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| 14-0042-NL-How do I redirect a page on my website to another URL? | |
| For eg I want my Home Page to point to another URL, how do I do this?
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| 14-0043-NL-I do not want my customers to have to "accept terms & conditions". How do I turn this off? | |
| There is a Global Setting in ShopFactory to allow you to turn of the "Accept terms and conditions" page that appears at checkout.
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| 14-0044-NL-I cannot run ShopFactory 7 with Windows Vista | |
| If you recieve an error message like the one shown below.
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| 14-0045-NL-Search function: "error fetching data" | |
| This error is caused when you turn on PHP Search in your shop but PHP is not installed on your web server. PHP needs to be installed on your webserver where your sho |
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| 14-0046-NL-I get an error PHP was not detected on the provided server! - What does this mean? | |
| This error can occur if PHP is not installed on your web server. PHP needs to be installed on your webserver where your shop is published. |
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| 14-0047-NL-I am using ShopFactory light and I have reached my product limit but I have less than 50 Products. | |
| When using ShopFaqctory Light there is a limit of 50 products in your website as well as 25 pages. Paragraphs are handled in the same way as products so these are included in the count for |
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| 14-0048-NL-My customers cannot select a different shipping address. | |
| When your customer's proceed through your website to the checkout they may receive an error message like the one below.
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| 14-0050-NL-ShopFactory on MAC Operating System | |
| MACOSx comes with a boot-up tool which allows you to install and run two operatingsystems ( Vista) on a MAC computer. You wouldneed |
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| 14-0051-NL-How do I send my shop to ShopFactory Support? | |
| Make sure ShopFactory is closed before you start making this backup.
DO NOT USE Winzip because it has probl |
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| 14-0053-NL-Hoe kan ik mijn Google Analytics tracking code aan mijn hele website toevoegen? | |
| Ik heb mijn Google Analytics code ontvangen en wil deze aan mijn site toevoegen. Hoe doe ik dat? GEBRUIKERS VAN VERSIE 8 KUNNEN DIT VEEL EENVOU |
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| 14-0055-NL-Anti-virus software kan ShopFactory langzamer maken | |
| Het probleem: Antivirus programma's zoals Norton Antivirus kunnen ervoor zorgen dat ShopFactory langzamer draait als je de "real-time scanprotection" aan hebt staa |
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| 14-0061-NL-ShopFactory keeps crashing, what must I do? | |
| Canyou please check if you have installed any of the following toolbarsand/or applications on your computer? These toolbars/applications are inconflict with ShopFacto |
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| 14-0063-NL-How to Compact and Repair Database? | |
| You will need Microsoft Access installed in your computer. This is included in the Microsoft Office suite (together with MS Word, Excel, and PowerPoint)
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| 14-0068-NL-How do I insert social media links such as Facebook and Twitter? | |
| Shop By Brand is a new feature in ShopFactory version 9 which will allow your customers to shop by manufacturer. To populate this page, please follow this procedure: |
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| 14-0070-NL-How to add videos in your shop pages using embed code? | |
| A) Use Youtube videos as page image To use a Youtube video as page |
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| 14-0072-NL-Converting an Excel Spreadsheet to an Access 2010 Database | |
| - Prepareyour data in an Excel spreadsheet and save as CSV type or XLS type. You takenote of the directory where it&rs |
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| 14-0074-NL-Restore Missing images, PDF and other file links after doing File/Cleanup | |
| If you recently did a File >> Clean up function and noticed that some of the product images and/or PDF links in your shop went missing, you can restore these missing i |
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| 14-0075-NL-How do I delete my website content / shop files online? | |
| You can delete your website content by using a 3rd Party FTP program. Caution: Please make sure you have an existing copy of your shop in ShopFactory that you can publish/upload at a later |
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| 14-0076-NL-How to check my version and build? | |
| To check your ShopFactory version and Build, please followthis procedure:
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| 14-0077-NL-How to apply added HTML code in other languages? | |
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Open your shop in ShopFactory
Go to Properties -> "Edit Website HTML"
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| 14-0079-NL-Hoe kan ik mijn betaalgegevens bij jullie wijzigen | Abonnement beheren | |
| Dit artikel laat u zien hoe u uw betalingsgegevens kunt bijwerken in Account -> Abonnement beheren (Manage Subscription).
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| 14-0082-NL-European eCommerce Practice Becomes Law: Delivery Time, Returns Form, Payment selection | |
| On June 13, 2014 the planned new European rules regarding e-commerce practice became law. From that moment on, your shop is expected to comply with these new regulations. Shop |
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| 14-0083-NL-How to add a holiday notice i.e. Christmas closure on your website | |
| Closing for the holidays?
There are several areas in your website where you can show your buyers a holiday bulletin notice.
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| Backup: Hoe maak ik een back up van mijn shop project? | |
| Hieronder vindt u informatie over het maken van een goede backup van uw shopproject. Let u er op dat u de goede bestanden kopieert.
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