 | 11-0001-EN-"Ignore Incomplete orders" function in ShopFactory Total Care |  |
 | NOTE: To use this option, a merchant must have a paid Total Care or paid GlobeCharge account where your orders are securely stored on our server.
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| 11-0002-EN-How do I add a notice to the Order confirmation email sent to my customer? | |
| You are able to add some texts or more information to the order confirmation email that customers receive once an order is completed. You could use this to advise of delivery times or to than |
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| 11-0003-EN-How do I download my GlobeCharge online orders into SalesManager starting from a certain Order Number? EN | |
| To do this you will need to edit the Last Order Number field in the Registry for SalesManager V10:
Click on the Start button and select the "Run" command. (Windows XP |
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| 11-0005-EN-How do I import my Email Orders into Sales Manager |  |
| Sales Manager allows you to import your orders from your MAPI-compliant Email program such as Outlook 2003. This option is |
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| 11-0006-EN-I am using Windows Mail/Windows Live and I can’t import my order emails into Sales Manager? | |
| To be able to import emails into SalesManager, you need to use a FULL MAPI-compliant mail program. Please note that Windows Mail and Windows Live are just a simple MAPI-compliant. |
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| 11-0007-EN-Customer Details: Add or edit fields in the billing and shipping forms for the Secure Checkout page | |
| When you require extra information from a buyer, you can add new field or rename and edit default fields that your customers enter in the Secure Checkout Order form.
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| 11-0009-EN-How do I use PGP Encryption with ShopFactory? | |
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IMPORTANT:
This is only applicable for merchants using V6, V7, V8, V9, V10 Pro/Gol |
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| 11-0012-EN-Where is my Sales Manager Database so I can make a backup of my orders? | |
| The Sales manager database is located in the ShopFactory Installation directory. If you installed ShopFactory in C:\Program Files\ then you wi |
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| 11-0014-EN-I want to receive Order Notification emails in multiple Email addresses | |
| You can enter mutliple Email addresses in the Email (for Orders) field within ShopFactory and your Total Care Account Settings. |
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| 11-0015-EN-How do I Export my Orders into a CSV file? | |
| Sales Manager allows you to export your orders into a CSV format which you can then use to import into your accounting Package.
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| 11-0016-EN-My customers are not receiving their Confirmation Emails? What is wrong since we are getting the Notification Email? | |
| If you are getting the Notification Emails but your customers are not getting their Confirmation Emails the most likely reason is that you have removed the pre-defined "email address" field |
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| 11-0020-EN-Shop Orders: Updating Settings for Print Invoice function | |
| The merchant details displayed on the invoices are taken from the "Account Settings" in your Total Care account.
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| 11-0021-EN-Santu Express Checkout and Order Tracking service | |
| Santu Express Checkout feature is is now available as announced in our newsletter. This facili |
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| 11-0022-EN-How can I view shop orders older than 3 months in my Total Care account? | |
| We only display orders in the last 3 months by default. However, you can use the SEARCH function and change the DATE |
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| 11-0023-EN-How do I check and manage my orders in ShopFactory Cloud? | |
| ShopFactory Cloud services include Online Order Management feature where your orders are securely stored on the cloud server. You can manage your orders via a secure interface - view order details, update order status (p |
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