16 Feb 2019
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
1. Getting Started
2. Sales FAQs
1-0001-EN-Register my ShopFactory software
1-0002-EN-I cannot register ShopFactory what do I do?
1-0003-EN-ShopFactory Registration: Account Setup dialog doesn’t show 'Continue' button
1-0004-EN-I sold my business, how do I turn over my existing ShopFactory Total Care account to the new owner?
2-0001-EN-Why Upgrade to the latest ShopFactory version?
2-0002-EN-Download ShopFactory Again
2-0003-EN-Download the FREE 30-day Trial
2-0004-EN-Remove ShopFactory Logo in my shop
3. Pages and Products
4. Payment settings
3-EN-Using the new integrated block editor in ShopFactory 12
3-0001-EN-Adding Related products (Cross promotions)
3-0002-EN-It’s required by law to show the “Product Details in shop Checkout”, how do I do this in my shop?
3-0004-EN-Inserting Paragraphs/Products that are linked to a page in the shop or external website
4-0001-EN-How do I setup my shop so that the Secure Checkout Pages / Order Form appear in a new window?
4-0002-EN-Setup Payment Methods Accepted in ShopFactory
4-0003-EN-How do I accept payments using First Data Global Gateway e4 Hosted Payment page?
4-0005-EN-Advanced WorldPay setup in ShopFactory
5. Search Engine Optimization
6. Designs and Customization
5-0001-EN-How do I correct my Shop URL / website address in Google XML feed?
5-0002-EN-SEO-friendly Detailed Page styles
5-0003-EN-Setting up Advanced (PHP) Search functionality in ShopFactory?
5-0004-EN-How do I get a higher ranking with Search engines?
6-0001-EN-Adding image links on a page (banner links)
6-0002-EN-How do I select a different Product/Paragraph Style in my shop?
6-0003-EN-How to select a product detailed view style?
6-0004-EN-Design customizations for advanced users i.e. adjust Site Header height
7. Shipping, Taxes (VAT)
8. Publishing your website
7-0001-EN-Getting UPS access key EN
7-0002-EN-How do I set up VAT in the European Union (EU)?
7-0003-EN-Visual Example: Setting up Taxes in the EU with ShopFactory
7-0004-EN-Tax rate has changed from 20% to 22%, how do I update my shop?
8-0001-EN-Publishing my shop: Using mobile-connection shows connection timeout
8-0002-EN-Publishing via SFTP/FTPS or Secure FTP in ShopFactory
8-0003-EN-Publish my Shop locally and then upload using a third party FTP (i.e. publishing behind a proxy)
8-0004-EN-How do I publish the shop using my hosting details?
9. Stock Control
10. Discount functions
9-0001-EN-How do I set up product stock control?
9-0002-EN-I get "Please wait while loading..." in my shop, either for "Larger Image" or "Add to Basket"
9-0003-EN-Automatic/Realtime Stock Control
9-0004-EN-Checkout issue: “Verifying Stock levels…” message appears when trying to Checkout from the website and this does not go any further
10-0001-EN-What discount functions are available?
10-0002-EN-How do I setup Product Level Discounts?
10-0003-EN-Product Discounts: How do I set up a free product?
10-0004-EN-Product Discounts: How do I set up “Quantity Discount – By Price”?
11. Order Management
12. ShopFactory Add-Ons
11-0001-EN-"Ignore Incomplete orders" function in ShopFactory Total Care
11-0002-EN-How do I add a notice to the Order confirmation email sent to my customer?
11-0003-EN-How do I download my GlobeCharge online orders into SalesManager starting from a certain Order Number? EN
11-0004-EN-Error when importing into Sales Manager - name of shop cannot be found. How do I add a Shop Name?
12-0001-EN-Translate Content: my website has other languages enabled but the products are not visible in other languages?
12-0002-EN-Google Product Feed: Export Products and Promote to Google
12-0003-EN-Importing my Products using Import Wizard - A Simple Example
12-0004-EN-ShopFactory Sales Manager
13-0001-EN-How do I setup vouchers?
13-0002-EN-Bulk upload Marketing Vouchers into my ShopFactory Total Care account
13-0003-EN-How do I use Vouchers?
13-0004-EN-Reseller Tracking Settings in ShopFactory
14-0001-EN-My Country's Currency Code has changed, how do I change this in ShopFactory?
14-0002-EN-Inserting PDF links within ShopFactory
14-0003-EN-Backup: How to back up a shop project and copy shop to another computer
14-0004-EN-Download Orders from ShopFactory Total Care or GlobeCharge Business Pro account into Sales Manager
15. Upgrading SF 4,5,6,7,8 websites
16. Backend Systems
15-0001-EN-How do I upgrade/convert my old Version 4, 5, 6, 7, or 8 shop to Version 9 of ShopFactory?
15-0002-EN-Importing V5 images to ShopFactory V8/V9 project
16-0001-EN-What are Back-end systems?
16-0002-EN-What kind of Back- End systems do you support?
17. Payment methods accepted
18. Archive (V7 and older)
I have a GlobeCharge account, but how do I accept credit Card payments on my website?
Setting up sofortüberweisung/sofortbanking payment in my shop
Setting up PostFinance payment in my shop
Setting up Ogone ecommerce payment in my Shop
18-0001-EN-How to Uninstall and Reinstall ShopFactory?
18-0002-EN-There is a large gap shown at the top of my website
4-0004-EN-I have enabled PGP encryption in my shop but the Order Notification emails are now showing up as un-encrypted although the attachments are still encrypted. Is this still secure?
1. Getting Started (30)
2. Sales FAQs (9)
3. Pages and Products (45)
4. Payment settings (105)
5. Search Engine Optimization (17)
6. Designs and Customization (51)
7. Shipping, Taxes (VAT) (34)
8. Publishing your website (20)
9. Stock Control (4)
10. Discount functions (8)
11. Order Management (24)
12. ShopFactory Add-Ons (31)
13. Services (22)
14. Miscellaneous (82)
15. Upgrading SF 4,5,6,7,8 websites (2)
16. Backend Systems (2)
17. Payment methods accepted (47)
18. Archive (V7 and older) (3)
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