Login   |   19 Mar 2024 
Support Center » Knowledgebase » 1. Getting Started
Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

 Articles
 1-0001-EN-Register ShopFactory with a new activation key or register with an existing username
 1: Register ShopFactory with a new activation key and generate a new ShopFactory account - To activate ShopFactory, select "I have an activation key" option - Enter your new activation key -> click Continue
 1-0002-EN-I cannot register ShopFactory what do I do?
 **For ShopFactory V11 and Total Care Users, please follow the steps in our Knowledgebase article provided below**
 1-0003-EN-ShopFactory Registration: Account Setup dialog doesn’t show 'Continue' button
 - Run ShopFactory - At the Account Setup window, place your mouse pointer at the lower right corner of the border &
 1-0004-EN-I sold my business, how do I turn over my existing ShopFactory Total Care account to the new owner?
 ShopFactory Total Care rental plan is transferable.
 1-0005-EN-How do I enter an order email address in ShopFactory?
  Open up your shop file in ShopFactory.  
 1-0006-EN-Why can't I enter decimal numbers in the product price field? I can only enter whole numbers like 90 or 10
 There are 2 things you need to check.  
 1-0007-EN-How can I round my prices to the nearest 5 or 10 units depending on my currency?
 1. Open your shop in ShopFactory.
 1-0008-EN-Terms and Conditions: Where do I enter my shopping terms and conditions?
  1.Open up ShopFactory
 1-0009-EN-Product Prices: How do I increase my product prices by a certain percentage or amount?
  1. Open up ShopFactory
 1-0010-EN-How do I change the weight unit in my shop?
  In ShopFactory, the weight scale for a product is set to kilos by default but I want to put the weight of my
 1-0011-EN-Shop Currency: How do I change the supported currencies in my shop?
 To display certain currencies that users can select from your shop do the following: 1. Click on Central in the top toolbar and select ‘Currencies accepted’ in the d
 1-0012-EN-How can I add decimals in the Quantity Field?
 1. Open ShopFactory  
 1-0013-EN-How do I make fields on my order form NON - Mandatory?
 Some fields should Always be mandatory for ShopFactory to work correctly.
 1-0014-EN-I do not want the Term and Conditions page to appear on my website
  1.Open shop in ShopFactory 2. You will see a tree view of your pages on the left hand side of the editor
 1-0015-EN-Catalog Numbers: How do I show catalog numbers for my products?
  I have added a few products to my shop and I have entered item numbers that my customers use to identify the
 1-0016-EN-How do I remove "Select a Currency" option in my website?
  Open your shop in ShopFactory.
 1-0017-EN-How do I import an existing database to ShopFactory?
 To access the import wizard, click Start - All Programs - ShopFactory - Import wizard. If
 1-0018-EN-I just Installed / Upgrade my version of ShopFactory and my website is not listed among recent Files.
 If the website is not listed, click on the Browse button .  
 1-0019-EN-How do I re-order my Pages in my Shop so they display in a different order on my website?
 If you have added a page and want to move it into a different location, you can simply drag the page into its new position with your mouse. In normal mode, locate
 1-0020-EN-What do the different tabs do in ShopFactory?
 List Mode
 1-0021-EN-External Preview and Your Firewall
 When you preview your website with the external
 1-0022-EN-SOPs Secure Order Processing Licenses
 Firstly please let me explain the reasons behind theneed for the secure order processing licenses. We have previously been offering the freeorder processing se
 1-0023-EN-My shop is translated in other languages but I want to show the website in main language by default
 1. Open ShopFactory  
 1-0024-EN-Configuring your firewall
 A personal firewall (e.g., the Norton firewall and ZoneAlarm) is a gatekeeper to the Internet. For the purpose of security, it either grants o
 1-0025-EN-I cannot work on my shop - ShopFactory V8 crashes/shuts down: I am using Windows Vista. How do I resolve this? **Applicable to V8 only**
  ShopFactory crashes everytime I open my shop. I am using Windows Vista. 
 1-0026-EN-I am using Windows 7 and ShopFactory keeps on crashing. How do I fix this? **Applicable to V8 only**
 If you upgraded to Windows 7 and ShopFactory is now crashing – please try the following to resolve the issue:  
 1-0027-EN-I have paid for my ShopFactory software. How do I remove the DEMO message at the Checkout page in my shop?
 
 1-0031-EN-I have ShopFactory Rental plan: How do I install and register the latest version of ShopFactory?
 - Download and install the latest release of ShopFactory ShopFactory's latest release is available for downl
 1-0032-EN-Convert an existing ShopFactory account using a new activation key or register ShopFactory with existing username
 
 1-0033-EN-I want to be charged 12-months for my Total Care account (I don’t want to pay monthly)
 If you want to be charged for 12-months, you need to change your payment details to "Pay on Invoice" or "Bank Transfer". You payment should be set to manual payment first so that in
 Back
 Main Categories
 Search
Home | Knowledgebase | Downloads
Language:

Help Desk Software by Kayako SupportSuite v3.70.02