 | 1-0001-EN-Register ShopFactory with a new activation key or register with an existing username |  |
 | 1: Register ShopFactory with a new activation key and generate a new ShopFactory account
- To activate ShopFactory, select "I have an activation key" option
- Enter your new activation key -> click Continue
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| 1-0002-EN-I cannot register ShopFactory what do I do? | |
| **For ShopFactory V11 and Total Care Users, please follow the steps in our Knowledgebase article provided below**
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| 1-0003-EN-ShopFactory Registration: Account Setup dialog doesn’t show 'Continue' button |  |
| - Run ShopFactory
- At the Account Setup window, place your mouse pointer at the lower right corner of the border & |
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| 1-0010-EN-How do I change the weight unit in my shop? | |
| In ShopFactory, the weight scale for a product is set to kilos by default but I want to put the weight of my |
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| 1-0011-EN-Shop Currency: How do I change the supported currencies in my shop? | |
| To display certain currencies that users can select from your shop do the following: 1. Click on Central in the top toolbar and select ‘Currencies accepted’ in the d |
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| 1-0013-EN-How do I make fields on my order form NON - Mandatory? | |
| Some fields should Always be mandatory for ShopFactory to work correctly.
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| 1-0014-EN-I do not want the Term and Conditions page to appear on my website | |
| 1.Open shop in ShopFactory
2. You will see a tree view of your pages on the left hand side of the editor |
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| 1-0015-EN-Catalog Numbers: How do I show catalog numbers for my products? | |
| I have added a few products to my shop and I have entered item numbers that my customers use to identify the |
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| 1-0017-EN-How do I import an existing database to ShopFactory? | |
| To access the import wizard, click Start - All Programs - ShopFactory - Import wizard. If |
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| 1-0019-EN-How do I re-order my Pages in my Shop so they display in a different order on my website? | |
| If you have added a page and want to move it into a different location, you can simply drag the page into its new position with your mouse. In normal mode, locate |
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| 1-0021-EN-External Preview and Your Firewall | |
| When you preview your website with the external |
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| 1-0022-EN-SOPs Secure Order Processing Licenses | |
| Firstly please let me explain the reasons behind theneed for the secure order processing licenses. We have previously been offering the freeorder processing se |
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| 1-0024-EN-Configuring your firewall | |
| A personal firewall (e.g., the Norton firewall and ZoneAlarm) is a gatekeeper to the Internet. For the purpose of security, it either grants o |
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| 1-0026-EN-I am using Windows 7 and ShopFactory keeps on crashing. How do I fix this? **Applicable to V8 only** | |
| If you upgraded to Windows 7 and ShopFactory is now crashing – please try the following to resolve the issue: |
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| 1-0031-EN-I have ShopFactory Rental plan: How do I install and register the latest version of ShopFactory? | |
| - Download and install the latest release of ShopFactory
ShopFactory's latest release is available for downl |
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| 1-0033-EN-I want to be charged 12-months for my Total Care account (I don’t want to pay monthly) | |
| If you want to be charged for 12-months, you need to change your payment details to "Pay on Invoice" or "Bank Transfer". You payment should be set to manual payment first so that in |
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