If you upgraded to Windows 7 and ShopFactory is now crashing – please try the following to resolve the issue:  

a)       Download and install ShopFactory again.

ShopFactory 8 Fixed version users can also download the latest build by following the procedure below –

1. Login http://support.shopfactory.com using your ShopFactory registration details
2. At the “ Get ShopFactory” section, click on Current Version: ShopFactory 8 link
3. The link goes into this page: http://www.3d3.com/encrypt/V6registrations/downloader.cgi so you need to enter your own V8 registration details: serial number and registered email then click Proceed button.
4. The download instructions will be sent to the registered email. You will need to click on the Download Link to get the latest ShopFactory release.
5. Download the latest ShopFactory build and install it.

For ShopFactory 8 Total Care users:

• Login http://support.shopfactory.com with your username and password.
• At the “ Get ShopFactory” section, click on Current Version: ShopFactory 8 link
• Download the latest ShopFactory build and install it.

b)    If the issue remains after re-installing ShopFactory, you need to try this:

Reinstall DhtmlEd.msi from this page, http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en blocked::http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en" href="http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en">

http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en blocked::http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en" target="_blank">http://www.microsoft.com/downloads/details.aspx?FamilyId=B769A4B8-48ED-41A1-8095-5A086D1937CB&displaylang=en