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		<title><![CDATA[12. ShopFactory Add-Ons - Knowledgebase Articles]]></title>
		<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=view&parentcategoryid=79]]></link>
		<description><![CDATA[Knowledgebase Articles Provided by ShopFactory]]></description>
		<language><![CDATA[en-us]]></language>
		<copyright><![CDATA[ShopFactory]]></copyright>
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			<title><![CDATA[12-0001-EN-Translate Content: my website has other languages enabled but the products are not visible in other languages?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4142]]></link>
			<description><![CDATA[<p><span style="font-size: medium;"><strong>Selling in multiple languages easier than ever</strong></span></p>
<p><span style="font-size: small;">A completely reworked LanguageLink in the current ShopFactory release makes translating and managing website]]></description>
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			<title><![CDATA[12-0002-EN-Google Product Feed: Export Products and Promote to Google]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=471]]></link>
			<description><![CDATA[<p><span style="font-size: small;">In order to upload your product data in Google Merchant Center, you will first need to create a feed to which you can submit your data. This step is required and once a new feed is registered, you can update the existing]]></description>
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			<title><![CDATA[12-0003-EN-Importing my Products using Import Wizard - A Simple Example]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=664]]></link>
			<description><![CDATA[<p class="MsoNormal"><span style="font-size: 10pt; font-family: Tahoma; font-weight: normal;" lang="EN-AU"> <span class="Apple-style-span" style="color: #ff0000;">Checkpoint</span>: Make sure you have created the shop and previewed it externally in ShopFa]]></description>
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			<title><![CDATA[12-0004-EN-ShopFactory Sales Manager]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=651]]></link>
			<description><![CDATA[<p class="MsoPlainText"><span style="font-size: small; font-family: verdana, geneva;"><strong>1. What is Shopfactory Salesmanager? </strong></span></p>
<p class="MsoPlainText"><span style="font-size: small; font-family: verdana, geneva;">ShopFactory Sale]]></description>
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			<title><![CDATA[12-0005-EN-Import Wizard: importing XLS spreadsheet - Catalog Number in TEXT type but with numeric entry shows up as number with decimal values]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=658]]></link>
			<description><![CDATA[<p><span style="font-size: 12pt;"> <span style="font-size: 12pt; font-family: Tahoma;"> <span style="color: #0000cd; font-weight: bold;">Description of the problem: </span><br /> The Catalog number with numeric entries are being treated as "Number" type h]]></description>
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			<title><![CDATA[12-0006-EN-Language Link: apply added custom HTML code in other languages]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4317]]></link>
			<description><![CDATA[<ol>
<li><span style="font-family: verdana, geneva; font-size: small;">Open your shop in ShopFactory</span></li>
<li><span style="font-family: verdana, geneva; font-size: small;">Go to Properties -&gt; "Edit Website HTML"</span></li>
<li><span style="f]]></description>
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			<title><![CDATA[12-0007-EN-What is Marketeer?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=652]]></link>
			<description><![CDATA[<p class="MsoNormal" style="background: white; margin: 0in 0in 0pt; line-height: 150%;"><span style="font-size: small; font-family: verdana, geneva;"><span style="color: black; line-height: 150%;">Marketeer is a separate program to promote your products o]]></description>
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			<title><![CDATA[12-0008-EN-What is International Language Link?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=653]]></link>
			<description><![CDATA[<p style="background: white; line-height: 150%;"><span style="font-size: small; color: black; line-height: 150%; font-family: verdana, geneva;">This Add-On allows you to create and maintain a website in multiple languages. ShopFactory Language Link is a c]]></description>
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			<title><![CDATA[12-0009-EN-Which versions of Shopfactory support International Shops (Muli-languages)?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=654]]></link>
			<description><![CDATA[<table id="table2" style="width: 560px;" border="0">
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<p><span style="font-size: small; font-family: verdana, geneva;"><strong> International support</strong> &nbsp;</span></p>
<p><span style="font-size: smal]]></description>
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			<title><![CDATA[12-0010-EN-What is XLIFF?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=656]]></link>
			<description><![CDATA[<div><span style="font-size: small; font-family: verdana, geneva;">XLIFF is an XML-based format that enables translators to concentrate on the text to be translated. Likewise, since it's a standard, manipulating XLIFF files makes localization engineering ]]></description>
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			<title><![CDATA[12-0011-EN-What is XML?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=657]]></link>
			<description><![CDATA[<h2 style="margin: 7.5pt 0in;"><span style="font-size: small; font-family: Verdana;">What is XML? </span></h2>
<ul type="disc">
<li class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; tab-st]]></description>
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			<title><![CDATA[12-0012-EN-How do I create a bulk upload for Google Product  search (formerly Froogle)?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=655]]></link>
			<description><![CDATA[<div style="margin-bottom: 12pt;"><span style="font-size: small; font-family: verdana, geneva;"> <strong style="mso-bidi-font-weight: normal;"> <span style="color: black; line-height: 150%; text-decoration: underline;">Where can I learn more about uploadi]]></description>
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			<title><![CDATA[12-0013-EN-I have created a newsletter for my shop. How do I send &quot;bulk email&quot; to my customers?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=659]]></link>
			<description><![CDATA[<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-size: small; font-family: verdana, geneva;">When you use SalesManager to download your orders, it also allows you to send bulk emails to your customers. So for example, if you have create]]></description>
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			<title><![CDATA[12-0014-EN-I have Language Link add-on installed. How do I translate product text and navigation text?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=660]]></link>
			<description><![CDATA[<p><span style="font-size: small; font-family: verdana, geneva;">You will need to have multiple languages enabled in "Translation Languages" to be able to see the <em>Languages</em> toolbar is visible. If it's NOT, simply click <span style="font-weight: b]]></description>
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			<title><![CDATA[12-0015-EN-How do I import orders with salesmanager?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=662]]></link>
			<description><![CDATA[<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: verdana, geneva;">Requirements </span></p>
<div class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: verdana, geneva;">&nb]]></description>
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			<title><![CDATA[12-0016-EN-Setting up my &quot;import File&quot; to Import my Products with Import Wizard]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=663]]></link>
			<description><![CDATA[<div class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-weight: normal; font-size: small; font-family: verdana, geneva;" lang="EN-AU">There are two columns which are mandatory</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;"]]></description>
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			<title><![CDATA[12-0017-EN-Adding Products to Departments in ShopFactory using Import Wizard]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=665]]></link>
			<description><![CDATA[<p class="MsoNormal"><span style="font-size: small; font-family: verdana, geneva;"><span style="font-weight: bold;"><span style="color: red;"><span style="font-weight: bold;">IMPORTANT</span></span></span> <span style="color: navy;"> <span style="font-wei]]></description>
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			<title><![CDATA[12-0018-EN-I Installed Language link but it doesnt seem to be working, what is wrong?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=666]]></link>
			<description><![CDATA[<div><span style="font-size: small; font-family: verdana, geneva;">The most likely cause is that the Language Toolbar is disabled.</span></div>
<div><span style="font-size: small; font-family: verdana, geneva;">&nbsp;</span></div>
<div><span style="font]]></description>
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			<title><![CDATA[12-0019-EN-Import Wizard and the differences between Import Wizard and Import Wizard Pro]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=667]]></link>
			<description><![CDATA[<div id="PageTitle-D221" class="GC17 PageTitle"><span style="font-size: small; font-family: verdana, geneva;"><strong>ImportWizard</strong></span></div>
<div id="PageIntroduction-D221" class="GC18 PageIntroduction"><span style="font-size: small; font-fam]]></description>
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			<title><![CDATA[12-0020-EN-How do I generate a CSV file using Marketeer?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=661]]></link>
			<description><![CDATA[<p><span style="font-size: 10pt;"> <span style="font-size: 10pt; color: black; line-height: 150%; font-family: Verdana;"> <span style="font-size: 10pt; color: black; line-height: 150%;">You can export product data from ShopFactory in a comma delimited for]]></description>
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			<title><![CDATA[12-0021-EN-I imported my orders to SalesManager but I cannot see them]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=668]]></link>
			<description><![CDATA[<div><em><span style="font-size: small; font-family: verdana,geneva;">Sales Manager says it imported 100 orders but I cannot see any of them - how do I find these orders?</span></em></div>
<div><span style="font-size: small; font-family: verdana, geneva;]]></description>
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			<title><![CDATA[12-0022-EN-I want to add another language not currently supported in ShopFactory, how do I do this?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=671]]></link>
			<description><![CDATA[<p><span style="font-size: small; font-family: verdana, geneva;"> ShopFactory continuously strives to add more languages supported in Language Link add-on. However, if the language you want is not currently supported, you can add this yourself. I have out]]></description>
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			<title><![CDATA[12-0023-EN-How to Display Custom Fields in SalesManager?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=674]]></link>
			<description><![CDATA[<div><span class="Apple-style-span" style="font-family: verdana, geneva; font-size: small;">This is what you must do to see the custom fields in SalesManager:</span></div>
<div><span class="Apple-style-span" style="font-family: verdana, geneva; font-size]]></description>
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			<title><![CDATA[12-0024-EN-How do I generate a Google XML file using Marketeer?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=672]]></link>
			<description><![CDATA[<div><span style="font-size: small; font-family: verdana, geneva;">You can export product data from ShopFactory in a Google XML format, so that you can promote your products to Google.</span></div>
<div>&nbsp;</div>
<div><span style="font-size: small; f]]></description>
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			<title><![CDATA[12-0025-EN-How to import products from existing MS access Database using Import Wizard?]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=675]]></link>
			<description><![CDATA[<p class="MsoListParagraphCxSpFirst" style="margin-left: 0in; mso-add-space: auto;"><span style="font-family: verdana, geneva; font-size: small;">- Make sure that ShopFactory is not running </span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-]]></description>
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			<title><![CDATA[12-0026-EN-PGP error 0 when generating PGP key in SalesManager]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=676]]></link>
			<description><![CDATA[<p><span style="font-family: verdana, geneva; font-size: small;">The error above appears&nbsp;when you generate a PGP key in SalesManager and you already have previously generated a PGP key in that same computer.&nbsp;</span></p>
<div><span style="font-f]]></description>
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			<title><![CDATA[12-0027-EN-Translate Link Image Groups (link to other pages and products) in other languages]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4935]]></link>
			<description><![CDATA[<p><span style="font-size: x-small;"><em><span style="font-family: verdana,geneva;"><span style="font-family: verdana,geneva;"><em>Assumption:</em> You have translated your shop in other language/s as per our KB article,<br /></span></span></em></span></p]]></description>
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			<title><![CDATA[12-0028-EN-Translate Extra website areas  (website html) in other languages]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5103]]></link>
			<description><![CDATA[<p><span style="font-size: small;">Apart from being able to add custom html or script in your shop thru <em>Properties </em>-&gt; <em>Edit website HTML</em>, ShopFactory also allows you to add texts and images via the <strong>Extra website areas</strong> ]]></description>
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			<title><![CDATA[12-0029-EN-Translate Website Footer information in other languages]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5108]]></link>
			<description><![CDATA[<p><span style="font-size: small;">Language Link add-on is included in ShopFactory Gold. If you enabled navigation of your site in multiple languages then you can translate the pages in other languages.</span></p>
<p><span style="font-size: small;"><span]]></description>
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			<title><![CDATA[12-0030-EN-Translate &quot;Related Products&quot; in other languages]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5231]]></link>
			<description><![CDATA[<p><span style="font-family: verdana, geneva; font-size: small; color: #000000;">Related product is using the link information of the product it's linked to - which can be translated separately under "Related products Link image" section.</span></p>
<p><]]></description>
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			<title><![CDATA[12-0031-EN-Translate custom HTML page contents and custom website contents]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5238]]></link>
			<description><![CDATA[<p><span style="font-family: verdana, geneva; font-size: medium;"><strong><span style="font-family: verdana, geneva;">Translating custom HTML contents in your pages and products</span></strong></span></p>
<p><span style="font-family: verdana,geneva; font]]></description>
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			<title><![CDATA[12-0032-EN-Language Link: Translate pages and products]]></title>
			<link><![CDATA[https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5404]]></link>
			<description><![CDATA[<p><span style="font-size: medium;"><strong>Selling in multiple languages easier than ever</strong></span></p>
<p><span style="font-size: small;">A completely reworked LanguageLink in the current ShopFactory release makes translating and managing website]]></description>
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