14-0001-EN-My Country's Currency Code has changed, how do I change this in ShopFactory?

You can insert PDF links in your shop - the PDF files must be copied into the shop's media folder and then use the "Link to an existing file" feature.

14-0003-EN-Backup: How to back up a shop project and copy shop to another computer

One of the distinctions of ShopFactory is that your shop project is stored on your computer.
Keeping a backup of your important business files and data is essential for several importan

14-0004-EN-Download Orders from ShopFactory Total Care or GlobeCharge Business Pro account into Sales Manager

1.) Launch Sales Manager:

There is a flaw in the Excel ODBC driver and this is basically out of our control. The excel ODBC d

14-0006-EN-I get "Conversion Error" when opening my shop: What does this mean?

The conversion error message appears when the template you are using cannot be found in your shop's template

14-0007-EN-ShopFactory has Encountered a Problem on my computer what do I do?

1. Advice on how to create a backup:

14-0009-EN-What is the “Failed to unpack LP5” error message?

This issue has been reported to us previously and has been found to be caused by Computer Associates' product "CA PestPatrol" which has also been re-branded for use in AOL's "AOL Safety and

14-0011-EN-How do I compress files using Windows XP Internal ZIP?

Both Windows XP Professional and Home Edition have included a zip compression utility (similar to WinZip)

14-0012-EN-How do I compress/reduce files using WINZIP?

WinZip is a utility program that allows you to compress (reduce the file size) and coll

14-0013-IT-How do I register my ShopFactory software again?

Ensure you are using the latest build of ShopFactory

1. Close ShopFactory software.

2. Download and install ShopFactory again from Ensure you are using the latest build of ShopFactory

14-0014-EN-Close down my ShopFactory Cloud subscription

This article will show you how to close your ShopFactory Cloud subscription in Account -> Manage Subscription.

1. Open

14-0015-EN-Easily send, receive, and share large files and folders with Dropbox

Dropbox is a service that lets you bring all your files: photos

14-0016-EN-How can several people manage and maintain the shop project in multiple locations?

How do I easily share the shop project to several people in multiple locations so everyone has access to the same project file and update the shop accordingly

14-0017-EN- I have forgotten my ShopFactory Total Care password

Your activation key can only be used once. If you need to register your copy of ShopFactory again, you n

14-0018-EN-Internal Error in Vista when installing ShopFactory

PROBLEM:

ShopFactory does not properly install on Microsoft Windows Vista.

14-0019-EN-How do I create landing pages for my Google Adwords campaign? EN

You can actually assign any page in your shop

14-0020-EN-"Internal Error: Failed to expand shell folder constant "userdocs" following " Setup was not completed. Please correct the problem and run Setup again"

Problem: ShopFactory does not Install at all on Windows Vista

SYMPTOMS:
While installing ShopFactory on Windows Vista, during the i

14-0021-EN-How do I compress files using WinRAR?

WinRAR is a powerful archive manager. It can backup your data and reduce size o

14-0022-EN-How do I transfer a shop project to another computer?

Q: I have purchased a new computer. How do I transfer my ShopFactory files from one computer to another?

A: Moving a shop project across to

14-0023-EN-"How do I disable the shopping cart functionality for my whole website?

ShopFactory adds the shopping cart functionality by default to all your products. If you wish to create an online catalog only, you will need to disable this functionality shop wide.

14-0024-EN-"Internal error message when checking out

If you get the error message displayed below when checking out in your shop and this is affects only a few products but not all, check that the image name of one of the products that is ca

14-0025-EN-How do I create a screenshot to show the error I encounter?

You can use one of the following options to take a screenshot:

14-0026-EN-"How do I extract/decompress the zipped files I receive in my email?

Hosting is giving your website a home on the Internet. You have to publish your website to a special Internet computer (server), so it can be a

14-0028-EN-"When creating a new shop I get an error: Failure in SetLinkList(CDL1, NULL) - Unspecified error."

Also if you get the following errors:

SetLinkList(PTL1,NULL)unknown Error occured

Q: When trying to import using the import wizard I get three error messages.

14-0029-EN-The Secure Order Padlock not in appearing in my Browser, what is causing this?

Please be

14-0030-EN-"My website is not displaying correctly with Firefox 1.5?

Firefox 1.5.0.x will be maintained with security and stability updates until mid-May, 2007. All users are strongly encouraged to upgrade to Become a Reseller

14-0032-EN-What does it mean if I get this message when trying to preview on my computer- http://127.0.0.1:49152/enter.html ?

Cause: Either Javascript or cookies or both have been disabled or blocked in the browser.

Corrective Action: Enable Javascript (but leave all other s

14-0033-EN-External Preview shows a “Page not found” error

When Microsoft Active-synch is active and connected to a handheld device, external preview may not immediately work. <

14-0034-EN-How do I update my contact details?

On the checkout page there is a heading that says "You are buying from My Website" there is also a details link shown below this.

ShopFactory Updates are released as required, approximately every 2 months.

To download the latest u

14-0036-EN-What is the Difference between a ShopFactory Update and Upgrade?

When using ShopFactory there are free updates released from time to time within the version of ShopFactory that you have purchased.

STEPS:

Open your shop in Shopfactory.

To insert a link to an email address follow the following steps:

1. In the ShopFactory Editor click on an area on the Page you want to add the Ema

14-0039-EN-How do I update the Terms and Conditions on my website?

The Terms and Conditions is located on the Terms Page in ShopFactory.

14-0040-EN-How do I remove the "under construction" warning?

The Under contruction warning is updated on the Publish Settings.

This is a setting call "Autosplit pages" in Global Settings

14-0042-EN-How do I redirect a page on my website to another URL?

For eg I want my Home Page to point to another URL, how do I do this?

14-0043-EN-I do not want my customers to have to "accept terms & conditions". How do I turn this off?

There is a Global Setting in ShopFactory to allow you to turn of the "Accept terms and conditions" page that appears at checkout.

If you receive an error message like the one shown below.

14-0045-EN-Search function: "error fetching data"

This error is caused when you turn on PHP Search in your shop but PHP is not installed on your hosting account. PHP needs to be installed on your webserver where you

14-0046-EN-I get an error PHP was not detected on the provided server! - What does this mean?

This error can occur if PHP is not installed on your web server.
PHP needs to be installed on your webserver where your shop is published.

14-0047-EN-I am using ShopFactory light and I have reached my product limit but I have less than 50 Products.

When using ShopFaqctory Light there is a limit of 50 products in your website as well as 25 pages. Paragraphs are handled in the same way as products so these are included in the count for

14-0047-NL-I am using ShopFactory light and I have reached my product limit but I have less than 50 Products.

When using ShopFaqctory Light there is a limit of 50 products in your website as well as 25 pages. Paragraphs are handled in the same way as products so these are included in the count for

14-0048-EN-My customers cannot select a different shipping address.

When your customer's proceed through your website to the checkout they may receive an error message like the one below.

Image Error: Runtime Error – Cannot open multimedia database

Make sure ShopFactory is closed before you start making this backup. Please follow the procedures below on how

14-0052-EN-Index 1 and Index 2 are not visible on my computer. Why is this?

First you need to exclude other options that might cause this problem.

14-0053-EN-How do I add Google tracking code to my entire ShopFactory 7 website?

I obtained my Google Analytics code and I want to add this on my website. How do I do this?

Open Data Source"... what does this mean?

14. Miscellaneous - Knowledgebase Articles

14-0001-EN-My Country's Currency Code has changed, how do I change this in ShopFactory?

14-0003-EN-Backup: How to back up a shop project and copy shop to another computer

14-0004-EN-Download Orders from ShopFactory Total Care or GlobeCharge Business Pro account into Sales Manager

14-0006-EN-I get "Conversion Error" when opening my shop: What does this mean?

14-0007-EN-ShopFactory has Encountered a Problem on my computer what do I do?

14-0009-EN-What is the “Failed to unpack LP5” error message?

14-0011-EN-How do I compress files using Windows XP Internal ZIP?

14-0012-EN-How do I compress/reduce files using WINZIP?

14-0013-IT-How do I register my ShopFactory software again?

14-0014-EN-Close down my ShopFactory Cloud subscription

This article will show you how to close your ShopFactory Cloud subscription in Account -> Manage Subscription.

14-0015-EN-Easily send, receive, and share large files and folders with Dropbox

14-0016-EN-How can several people manage and maintain the shop project in multiple locations?

14-0017-EN- I have forgotten my ShopFactory Total Care password

14-0018-EN-Internal Error in Vista when installing ShopFactory

14-0019-EN-How do I create landing pages for my Google Adwords campaign? EN

14-0020-EN-"Internal Error: Failed to expand shell folder constant "userdocs" following " Setup was not completed. Please correct the problem and run Setup again"

14-0021-EN-How do I compress files using WinRAR?

14-0022-EN-How do I transfer a shop project to another computer?

14-0023-EN-"How do I disable the shopping cart functionality for my whole website?

14-0024-EN-"Internal error message when checking out

14-0025-EN-How do I create a screenshot to show the error I encounter?

14-0026-EN-"How do I extract/decompress the zipped files I receive in my email?

14-0028-EN-"When creating a new shop I get an error: Failure in SetLinkList(CDL1, NULL) - Unspecified error."

14-0029-EN-The Secure Order Padlock not in appearing in my Browser, what is causing this?

14-0030-EN-"My website is not displaying correctly with Firefox 1.5?

14-0032-EN-What does it mean if I get this message when trying to preview on my computer- http://127.0.0.1:49152/enter.html ?

14-0033-EN-External Preview shows a “Page not found” error

14-0034-EN-How do I update my contact details?

14-0036-EN-What is the Difference between a ShopFactory Update and Upgrade?

14-0039-EN-How do I update the Terms and Conditions on my website?

14-0040-EN-How do I remove the "under construction" warning?

14-0042-EN-How do I redirect a page on my website to another URL?

14-0043-EN-I do not want my customers to have to "accept terms & conditions". How do I turn this off?

14-0045-EN-Search function: "error fetching data"

14-0046-EN-I get an error PHP was not detected on the provided server! - What does this mean?

14-0047-EN-I am using ShopFactory light and I have reached my product limit but I have less than 50 Products.

14-0047-NL-I am using ShopFactory light and I have reached my product limit but I have less than 50 Products.

14-0048-EN-My customers cannot select a different shipping address.

14-0052-EN-Index 1 and Index 2 are not visible on my computer. Why is this?

14-0053-EN-How do I add Google tracking code to my entire ShopFactory 7 website?