IMPORTANT NOTE: Gift Vouchers will ONLY work using ShopFactory V8.30 Build 10321 or higher (current release is ShopFactory V11)
To setup Gift voucher inside ShopFactory, please refer to the steps below:
- Open shop in ShopFactory
- Add at least one product to be assigned as your gift voucher
- You MUST enter a Catalog Number for each Gift Voucher and take note of the Catalog Number, i.e. GV10, GV25, GV100, etc.
Note: You may need to add "Options and choices" for example, "Name of Recipient and Message" -
BUT it is important you create an option with Choice Catalog number as TEXT, see below screenshot:
4. Save and Publish website
It would look like this once published online -
To setup Gift Vouchers in Total Care:
- Open shop in SF -> click on MY ORDERS butto to connect to the Total Care interface
- Go to Services -> Vouchers -> select Gift Vouchers -> You need to enter your shop Name and Shop URL
- Select on the available template i.e. template1. Setup each gift voucher you have defined in your shop using the SAME catalog number and enter voucher value.
- Enter Instructions how to redeem the vouchers and your Terms and Conditions
5. Enter expiry date - Limited duration
6. If you want to use this voucher to be used on multiple orders tick/enable the checkbox below:
7. However, if you do not want to, you can leave it unticked and go directly to Finish button
8. Go to your online shop and place a test order - purchase Gift voucher and then make sure that the Order is set to "paid" - you will then receive a separate email containing the Voucher code, etc.
Important Note for manual payment processing: If you manually set the payment to "paid" - you MUST do the following:
Click on MY ORDERS in ShopFactory to connect to the Total Care interface -> Go to Orders page -> click on an ORDER NUMBER to view the order details -> click on the payment status link -> set order to "paid" and click SUBMIT button. This will trigger the Gift voucher email to be sent out
