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Support Center » Knowledgebase » 6. Designs and Customization » 6-0024-EN-I'm using a Flash template in my website, but the flash image is not displayed when the shop is previewed. How can I resolve this?
 6-0024-EN-I'm using a Flash template in my website, but the flash image is not displayed when the shop is previewed. How can I resolve this?
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The problem that you encountered may be caused by some sort of third party software suchas firewalls, virus scanners, or pop up blockers.

Please ensure that your popup blocker is turned OFF. Or better yet, add your website address in the Exception List of the Firewall settings in Windows and/or in your antivirus program. It might be preventing the Flash image to be displayed in yourwebsite.

If this is still an issue after turning OFF popup blockers, firewall, and antivirussoftware - Your issue might be caused by an older version of Flash Player. MayI know if you see the website header when you click Preview at the top-right of theShopFactory Editor? If not, you will need to uninstall the old version andinstall the latest Flash Player.

A. To check ifyou have a Flash Player installed in your computer, please do the following:

1. ClickStart -> Control Panel

2. Doubleclick "Add or Remove Programs" icon

3. At thePrograms list, you will be able to view all the existing programs you have inyour computer.

4. Check if you have the Flash Player ActiveX installation

5. If you can find it, click its link "Click here for Support Information".

6. The Flash version will be displayed in a popup box.

The latestFlash Player version is 9.0.47.0. ShopFactory images on the website themes that use Adobe Flash plugins should have this Player version.

B. If you do not have the latest Flash Player in your computer, you need to uninstall your existing browserActiveX controls and plug-ins and then install the latest FlashPlayer. Updating the Flash Player will only update the existing Playerversion which may be still the older version such as Player Version 6.Therefore, you need to manually remove the Flash Player ActiveXprogram so you can install the latest version.

Platform:Windows
Browser:Internet Explorer (and other browsers that support Internet
ExplorerActiveX controls and plug-ins)
PlayerVersion: 9,0,47,0

1. Clickthe Start button.

2. At theStart menu, select Control Panel.

3. Double-click "Add or Remove Programs"

4. Click the "Flash Player ActiveX" program from the list and then click "Remove".

5. When it has been successfully removed from your computer, open your Internet Explorer browser.

6. At the Address bar type, www.adobe.com
Please makesure that your pop-up blocker is turned off.

7. Click on the "Get Adobe Flash Player" button.

8. Follow through the instructions.

9. It will tell you that you have successfully installed the Flash Player."You have version 9,0,47,0 installed"

If you are usingInternet Explorer, please ensure that Shockwave Flash Object is already added. Click Tools -> Manage Add ons.


10. Clearyour browser memory (Cache) to refresh the webpage.

11. Openyour website using your default browser. The Flash image at the website header should now bedisplayed properly.



Article Details
Article ID: 367
Created On: 02 Dec 2007 12:00 AM

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