Image Error: Runtime Error – Cannot open multimedia database

This error message can be shown if your PC has crashed when ShopFactory is open.

I have provided the details of how to resolve this issue below.

Could you please navigate to the following folder on your PC. 

Please note that this may be in a hidden folder and you will need to show the system and hidden files.

To resolve the issue reported here, please try removing the "C:\Documents and Settings\All Users\Application Data\3D3" folder while ShopFactory is not running.

- Close ShopFactory.
- Open Windows Explorer
- Navigate to this path,

For Windows XP

 C:\Documents and Settings\All Users\Application Data\

- Locate the "3D3" folder and delete it.

For Windows Vista, Windows 7 and Windows 8 users, copy the path below to the Windows Explorer address bar:

C:\ProgramData\3D3

-          Delete the mm.db and thumbnail.db files

- Open Shop in ShopFactory and try adding an image to a product. It
should now work.