12-0026-EN-PGP error 0 when generating PGP key in SalesManager

Article Details
URL: https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=676
Article ID: 676
Created On: 14 May 2012 12:00 AM

Answer

The error above appears when you generate a PGP key in SalesManager and you already have previously generated a PGP key in that same computer. 


To resolve the issue you need to delete the existing PGP key in that computer by deleting folder named ' 3dPGP' that can be found inside the Application data folder, please see procedure below on how to delete the 3dPGP folder: 

- Close SalesManager 
- Click Start menu 
- Open Run or command prompt
- Type in %appdata% 
- Press enter
- The Application data folder will open 
- You should find the folder 3dPGP and you can now delete it 

After deleting the 3dPGP folder you can now regenerate the new PGP code and re-setup payment methods accepted in your shop.