14-0062-EN-I am getting "Internal Server Error" at checkout, what should I do?

Article Details
URL: https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=529
Article ID: 529
Created On: 18 Nov 2010 12:00 AM

Answer

Can you please do the following to resolve the issue?

1. Use other browsers aside from the browser you used when you encountered the error
2. Clear your browser cache before placing anorder
3. If you are using Mozilla firefox, check if there's a NoScript add-on installed on your Firefox, you might have enabled this feature on your firefox browser. This add-on prevents the XSScross-site requests to our GlobeCharge secure page. Please temporarily turn this off before placing your order or better use another browser.

If you encounter the same issue, please contact Support Team and provide the following information:

URL:
Operating System:
Browser used:
Product you ordered: