1. Advice on how to create a backup:

------------------------------------------------------

Make sure ShopFactory is closed before you start making this backup.

- Right-click the Start button and click Explore to open your Windows Explorer and go to your shop-folder. When you are at "ShopFactory V10 Websites" folder, locate your shop-folder.

- Right-click on that shop-folder

- Select Send To -> Compressed (zipped) Folder

 (Alternatively, you can use WinRAR or 7zip to compress the entire project folder.)

-The archived file will be saved in the same folder, right click on the zip file and select COPY

2. Open your default browser, for example, Internet Explorer and then go to https://www.wetransfer.com/

Alternatively, you can use other free online solutions such as:

www.yousendit.com

www.sendthisfile.com   

3.  Click ADD FILES or Browse and locate the file you need to send.

Send to Support email: <SF SUPPORT EMAIL>

 Click Transfer file/SEND

4. Wait until all files have been completely uploaded.

5. Once done, please send ShopFactory Support a reply that the shop has been uploaded so your project can be checked more closely.