1-0004-EN-I sold my business, how do I turn over my existing ShopFactory Total Care account to the new owner?

Article Details
URL: https://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=4242
Article ID: 4242
Created On: 30 Jun 2013 9:27 PM


ShopFactory Total Care rental plan is transferable.

How do I turn over my existing ShopFactory Total Care rental account to the new owner?

  1. Open your shop in ShopFactory -> ShopFactory Central page -> click "MY ORDERS" button
  1. You will be redirected to the ShopFactory Cloud interface -> click Account -> and then update your "Account Settings" (https://app.santu.com/buynow/profile)
  2. Edit the Company Details, Update the password, upload new company logo and banner image (if required)
  3. Click SAVE button to save the changes to the database.
  1. More importantly, you need to update the Payment Details as well and it should now be using the new owners details. Click on Settings -> Update Payment Details -> select payment option that the new owner wants to use so that the recurring payment will be charged using the new owner’s payment information

Important NOTE: Remove all "Real-time payment settings", i.e. PayPal account, DirectOne, WorldPay, etc.  at the Payment Methods Accepted wizard to ensure that the new shop owner uses their own merchant account with payment gateway. Make sure that all the private information and payment information are removed from the “Payment Methods Accepted” settings under Central

  1. To download and install ShopFactory Total Care, please refer to our Knowledgebase article:

Download and Install the latest build of ShopFactory


     7. Backup shop and give a copy of the shop project to new owner

Backup: How to back up a shop project and copy shop file to another computer