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 4-0030-EN-Why can't I view my customer's credit card details anymore? I need to manually process their payments
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If you have ShopFactory V6, V7, or V8 fixed version and you are accepting credit card payments for manual processing using "Free Secure Order processing by ShopFactory" payment setting then please read the information below: 

The recent changeswith accepting credit card payments for manual processing are in compliancewith the PCI standards. You should have received the Warning message in theOrder Notification emails in the last few weeks about enabling PGP encryptionin your shop if you manually process credit card payments.

Due to the PCIregulations (Payment Card Industry Security Standards) put in place by creditcard companies such as Visa, MasterCard, Amex, Discovery and others, we can nolonger send credit card details to you in an unencrypted form.

More information onPCI compliance can be found in this link: http://support.shopfactory.com/pci/

If you areaccepting credit card payments for manual processing using "Free SecureOrder processing by ShopFactory" option, then you haveto follow the steps provided in our FAQ article:

How do I use PGP Encryption with ShopFactory?

http://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=558 

How do I import my Email Ordersinto Sales Manager?

http://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=564

Also, check that theEmail (for Orders) is the defaultemail address in Outloook.

Please make sure thatyour "default" or primary email address in Outlook program is what youhave used in the email (for Orders)in your Contact Details.

For example, I haveset up "info@myshop.com" as the default email in Outlook and theEmail (for Orders) is"sales@myshop.com" - then I need to set "sales@myshop.com"to be the default email in Outlook so that the Orderscan be imported into Sales Manager.

Importing encrypted order notification emails intoSalesManager

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1. Open SalesManager application

2. IMPORTANT : If youare not already in the Orders view,click the Orders image

in the bar on the lefthand side. Click Edit menu -> select "Options" -> click the Orders tab to activate it -> tick "ImportOnly Unread Emails"

3. Click OK.

4. Now, make sure thatthe Order Notification emails that you want to

import to SalesManagerare " Marked as Unread". Only emails that are unread will beimported into SalesManager.

5. In SalesManager,click on the "Get Orders"button and choose ...from yourEmail program. Your orders should be imported.

 6. To view your Orders, enter the correct From - TO: Dates, Shipping and Payment Status,select Shop name and click "Submit Query".

---------------------------------------------------------------

Please note that thereare a small number of email clients which work properly with the MAPIspecifications implemented in SalesManager so it cannot be guaranteed this worksfor everyone. On top of that there are various security settings on differentcomputers and virus and malware programs which also can get in the way. Overallthis combines to make this very complex – and also difficult to troubleshoot.Thus, we recommend upgrading to ShopFactory 8 Total Care and your Orders will be stored on a secure server and you don’t have to worry about PGPencryption.

Since Total Careincludes Online Order Management service, you can keep using your older version of ShopFactory, for example, you have V7 websites - then you can setup “GlobeCharge” at the payment methods accepted settings –entering your ShopFactory 9 Total Care username and password/Security ID – so that your Orders are securely stored on the GlobeChargeserver. Then there is NO need to worry about PGP encryption.The order notification email you receive will contain the credit card CVV/CVNdetails while the Credit card number, card name, etc. will be in a secureserver so you simply login to www.GlobeCharge.com then click on Orders -> select an Order number to view itsOrder details. You can then process the credit card payment without problems.

 

Upgrade to a more secure ShopFactory 8 Total Care 

The easiest option isto upgrade to  ShopFactory 8 Total Care  which comes with a PCI compliant GlobeChargeonline order management account. You can connect your existing ShopFactory 7shop to your ShopFactory 8 GlobeCharge account, so that you can migrate yourwebsite when you have time available. You can use this order management accountto manually approve credit card payments.

The advantage of thisapproach is that you will not have to make your own office, computer andcomputer network PCI compliant, as you are not storing any credit card detailson your system. This will make complying with PCI issues the easiest, if youwant to continue to manually accept credit cards.

To upgrade toShopFactory 8 Total Care, go to www.shopfactory.com -> click on PRODUCTS-> select the UPGRADE button for Total Care -> complete the Checkout process.

How do I set this up?

To use your Total Careaccount in the payment settings, you need to setup both the payment methodsaccepted in ShopFactory and in GlobeCharge. Refer to the information below:

In your GlobeChargeaccount, you will need to determine the payment methods you want to accept inyour shop.

How do I setupmultiple payment Methods in GlobeCharge?

http://globechargefaq.santu.com/article-25.html 

 

Also you need to setthese up in GlobeCharge:-

Login towww.globecharge.com with your account details (you received these in an email)

1. Set up your emailaddress to accept orders in GlobeCharge – Select from menu Settings => AccountSettings - make sure Email for Ordersis correct, as well as other information and click the Submit button to save todatabase

2. Register your Shop 

a) Select 'Settings'> Register Shop Details from the Menu

b) Enter the complete URL ofyour online shop and click Submit

Now, check that the payment settings in ShopFactory are correct:

For ShopFactory 8 Fixed version users with GlobeCharge account - follow the steps in the FAQ article:

I have a GlobeCharge account how do I set it up in ShopFactory?

     http://support.shopfactory.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=609

For ShopFactory Total Care users, simply click on Properties -> Payment Methods Accepted -> you will be redirected to the GlobeCharge payment setup page.


Check your shop by placing a test order.

Save and publish your shop so that the changes are uploaded online.



Article Details
Article ID: 635
Created On: 22 Oct 2009 12:00 AM

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